The EasyPoker app is still in, what we consider, a public beta.

By that we mean the app is certainly playable and awesome, but we’re still working around the clock to optimize and better the app and experience. And we are doing so with our users. Laying the tracks while driving the train, so to speak. 

But if you are planning a poker night and want to use EasyPoker there are some actions you can take to avoid potential hiccups in the app.

How to create and launch a game

If you have issues while starting a game, check out this video guide on how to create and launch a game.

Before you Start

Tip #1:

Make sure everyone is on a stable network connection. Bad wifi or internet connection won’t give you a great starting point.

Tip #2:

Make sure you and your friends know how to get a game going. It’s fairly simple, but we’ve made a guide should you need it. The most important thing to remember is that we are not ‘sit and go’. Players can not join a game that has already started – they need to be present in the game lobby when the game is launched.

Tip #3:

Free players can make a game of up to 3 players, and Plus+ members can host up to 12 players. Free players can join as many Plus+ tables as they want – only the host is required to have EasyPoker+.

Tip #4:

Tell your friends to stay in the app as much as possible. While it is possible to leave the app mid game and use your phone to do outer stuff, we see that this is oftentimes the cause for issues. Try not to ‘lock’ your phone as well.

Tip #5:

If a player wants to leave the table – have them do so by force quitting the app. We’ve had user report issues when someone leaves the table by choosing ‘quit game’ from the menu, and while we investigate this we recommend you leave an ongoing table by force quitting the app.


We are of course working on a permanent fix.

If you encounter issues

If rebuy doesn’t appear automatically when a player goes bust, have that player open the in game settings and hit ‘sync table’. This should prompt the rebuy function and send a request to the host of the game.

If someone loses connection you should first have that player open the in game settings and hit ‘sync table’. If that doesn’t clear things up, try playing the current hand to the end, if possible. In most cases, things will sync when a new hand is dealt. If that still doesn’t help, or if you are not able to play the hand to the end, have the player force quit the app. When opening the app again, a pop up will appear with the chance to rejoin the table.

And if all else fails try logging out and back in.

Contact our Support

The EasyPoker support is also open around the clock, both on email and through the chat on our page.  

Hope this helps, and good luck on your poker night!

Thanks,
Ulrik, COO